FAQ

Returns:

RETURN AN ITEM

New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. Our full return policy can be found here.

 If you have only removed the hang tags, then yes, you can still return the new and unused item. However, you will need to include the hang tags with your return so we can reattach them at the warehouse. Unfortunately, if you have also removed the sewn in white product care tags, we will be unable to accept the return.

 

Warranties:

EXAMPLE OF A FACTORY DEFECT

Examples of factory defects include broken zippers, unraveling seams and delamination that was not caused by a crash or other impact.

EXAMPLE OF SOMETHING THAT IS NOT A FACTORY DEFECT

Examples of things that are not factory defects include normal wear and tear, abrasions caused by saddles or saddle bags (Velcro straps are the usual culprit), pet damage, and premature fabric wear caused by chlorinated pools.

HOW DOES THE WARRANTY POLICY WORK?

• If you purchased your Bellwether item(s) from your local Bellwether dealer, that dealer is your best source for your warranty needs and we encourage you to visit them whenever possible.
• If you purchased your Bellwether item(s) directly from us, or if you would prefer to send your item(s) directly to us, please follow the directions below.

You are responsible for shipping your warranty item(s) back to us. We recommend using a shipping provider that has both tracking and insurance options as we are not responsible for shipments that do not make it to our facility.

NZ law, and common courtesy, requires that all apparel sent in for warranty is clean and laundered.  All item(s) are evaluated by a live human being in our facility, and this is the same person that also makes the call as to the validity of your claim. If your item(s) are clean and packaged nicely, this can help swing things in your favor if the status of your item(s) is questionable.

Items with legitimate failures that are not due to normal wear and tear, chlorine, and/or abrasions from bike equipment or laundering, will either be repaired or replaced. We do our best to replace your item with the same style number and color. However, due to the nature of our changing inventory, we reserve the right to replace your item with the closest equivalent item and cannot guarantee the same style number and color.

We will cover the cost of shipping your new or repaired item(s) back to you.

HOW LONG DOES THE WARRANTY PROCESS TAKE?

WE TRY TO PROCESS AND SHIP WARRANTIES WITHIN 3-4 BUSINESS DAYS OF RECEIPT.

 OTHER QUESTIONS?

Please email us at info@bellwetherclothing.co.nz